Q & A

Q: What’s the main business of GREENLIFE?
A: GREENLIFE brand is special export and focus on Safety Coiled Tool Lanyards, Anti-theft Pull Boxs, Badge Reels, etc.

Q: Is GREENLIFE a direct factory?
A: We are the directly manufacturer, customers enjoy direct China factory price, even offer big disount for big quantity.

Q: What is sample policy?
A: Several pieces samples from stock will be free, but shipping charge will be on customer cost.
For appointed sample, will need fresh sample as per customer request, will update sample charge and shipping cost total.

Q: How do you control the quality?
A: All products from GREENLIFE will be strcitly tested, should pass all QC inspection procedures at least 3times starting from raw material to half assembling till final finished products before shipment to client.

Q: What’s the payment term?
A: 1) Small order can be used Western Union and Paypal(need 5% additional charge).
2) Standard way is T/T, and the first order of 50% deposit upon confirmation of order, balance before delivery.
3) Old clients usualy use T/T with 40% deposit and the balance to be paid before delivery.

Q: What’s the price term?
A: EXW,FCA/CPT/CIP, FOB/CFR/CIF. Because of Chinese competitive freight charges from our brother forwarders, we suggest CPT/CIP or CFR/CIF.

Q: What’s the shipping way?
A: It is depend on customers request, usually by international express for our coiled lanyards.
1) By Express: such as DHL, UPS, TNT, FEDEX etc.
2) By Air: we will arrange shipment to u destination airport.
3) By Sea: we will update sea freight once u confirm the sea port where goods will be shipped.
4) Forwarder Designated by Client: tell us all contact details of u shipping agent, and will do fully supporting with them for delivery issue.

Q: How long is the transportation?
A: If by international express like DHL, UPS, Fedex, TNT, transportation time is 3-7 working days to customers door.
If by air shipping, transportation time is 3-7working days to destination airport.
If LCL way by sea, transportation time is the days for cargo sailing to your port. For example, cargo ship from China to some European ports, it need about 28-35days.

Q: Is OEM welcome by GREENLIFE?
A: OEM is warmly welcome by our company.
Hope we both parties will benefit a lot through the cooperation.